Frequently Asked Questions
1. Are Lab-Grown Diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds. They are created in a laboratory setting, but they have the same chemical and physical properties as natural diamonds. At Signova, we offer both natural and lab-grown diamonds, and we ensure that both types meet our strict quality standards.
2. How does Signova assure the quality of Diamonds?
At Signova, we prioritise quality and ethical practices when sourcing our diamonds. We only stock our own inventory, along with our hand-selected manufacturers who pass our stringent quality checks, follow sustainability guidelines, and adhere to ethical practices. Our team of experts carefully selects and guarantees the quality of all our stones. They go beyond the standards set by GIA and IGI to ensure that we only offer the best diamonds to our customers. Additionally, we offer detailed lab reports and high-quality photography for all of our diamonds, ensuring that our customers can make informed decisions about their purchases.
3. What is Fastest First™?
Fastest First™ is Signova's expedited shipping option for diamonds and jewelry that are already in stock and can be delivered anywhere in the US within 2 business days, compared to the usual 9 business days. This service comes at an additional cost, but ensures that you receive your diamond or jewelry quickly.
4. What is Live Inventory?
Live Inventory is a system developed by Signova that allows customers to view diamonds that are currently available for purchase in real-time. Our inventory is constantly updated, ensuring that customers can access the latest products and receive live support if they have any questions or concerns.
5. Why is Signova called the Diamond Marketplace?
Signova is called the Diamond Marketplace because we are the world's largest B2B marketplace for lab-grown and natural diamonds. Our platform is designed to be more than just a place to buy and sell diamonds; it's a productivity tool that enables customers to request, buy, memo, place holds, and communicate with us directly from the website, 24/7. With over 350,000 diamonds available, incorporating lab-grown and natural diamonds into your store has never been easier.
