THE JOURNEY
Step one
Upload your inspiration
On the Truly Custom portal
Step two
Get 3D renders of your design within 48 hrs
Preview and approve the design
Step three
Get your Truly Custom piece in as little as 14 days*
Love it, Wear it, Flaunt it!
Frequently Asked Questions
+As little as 14 days. Once you submit your design, allow 2-4 days to receive a link to your jewelry. Then, once you place your order, most items ship within 10 to 12 days. More complex designs or designs with specialty stones, including fancy color diamonds, may take a bit more time. Check the Estimated Ship Date on your link when you receive it. We do our best to estimate your expected shipping date. All items will ship via FedEx 2Day at no additional charge. You may choose FedEx Priority Overnight for an additional charge at checkout. Please note, electing FedEx Priority Overnight does not expedite the lead time it takes to create the jewelry.
Unfortunately, no. Truly Custom orders cannot be expedited as we handicraft each piece, and when the order is ready, it ships.Rest assured that our design and production teams work diligently to process your design orders as quickly as possible. We suggest ordering 2-4 weeks in advance of any special dates. When you place your order, you may select FedEx Priority Overnight® for an additional charge at check out. Please note, electing FedEx Priority Overnight® does not expedite the lead time it takes to create and ship the jewelry.







